Frequently asked questions
Does it look "real"?
The difference is invisible, and that's exactly the point. Every piece is selected for the accuracy of its finishes and hand-inspected before shipping: refined materials, crisp details, as close to the original as possible. You'll receive compliments, not suspicions.
Will I have to pay customs duties or hidden fees?
No. The price shown is the final price: free shipping and no surprise fees on delivery. You pay exactly what you see.
Is the delivery discreet?
Absolutely. Your order is shipped in neutral, carefully prepared packaging, with no mention of the brand or contents on the outside. No one knows what's inside the parcel — except you.
What are the delivery times?
Shipped within 24 to 48 hours, with estimated delivery in 9 to 18 days depending on your address, and a tracking number at every step. Free shipping.
What if the size or model doesn't suit me?
No risk: you have 14 days to change your mind. Easy and free returns, plus the option to exchange for the right size. Order with complete peace of mind.
Is payment secure?
100% secure. Encrypted payment via Visa, Carte Bleue, Mastercard, Klarna, Apple Pay, PayPal and Google Pay. Your banking details are never stored.
Does it last over time?
Yes, with a little care: avoid prolonged contact with water, perfume and creams, and store your pieces in their pouch away from humidity. Well cared for, they retain their brilliance for a long time.
How can I contact you?
The fastest way: on WhatsApp at 06 30 77 49 05 (WhatsApp messages only, no SMS). You can also reach us on TikTok @merveillesparis.shop or via our Contact page. Reply within 24 h, Monday to Saturday.